How many times have you said, “If I could do it all over again, I'd do things differently from the start.”?

In this live event, Jackie Williams, Operations Manager at East County Urgent Care, reflects on how she would build a streamlined occ med program within an urgent care if she had to do it all over again.

You'll learn:

• How to overcome internal resistance to change from your team and leadership.

• The systems and processes ECUC put in place for key stages of their occ med program.

• Lessons learned and best practices around increasing efficiency and reducing errors.

And ending with some great questions in the live Q&A.